Want to ensure that your online store is running smoothly without any bugs, glitches or downtime? We can maintain your store at optimal performance and security levels in your budget.

We identify and fix complicated technical issues for your online store to extend its lifespan and provide a better user experience for customers, while keeping their sensitive data secure.

  • Lower maintenance costs by 25%
  • Improve end-user retention by 40%
  • Reduce issue resolution time by 50%
  • Improve store availability by 35%

How We Can Help You with eCommerce Store Maintenance?

Regularly Monitoring And Optimizing Online Store Performance

Is your online store running slow? Poor performance can disrupt user experience and lead to loss of sales. We'll ensure your store runs smoothly by monitoring speed, responsiveness, and user experience.
  • Monitoring your online store's current performance
  • Identifying areas for improvement
  • Selecting appropriate optimization tools and techniques
  • Implementing optimization strategies
  • Monitoring and analyzing the impact of optimizations
  • Refining optimization strategies based on results
  • Regularly conducting performance checkups

Updating And Maintaining Existing Features

Is your online store compatible with the latest devices or operating systems? We can help you update and maintain existing features to continue delivering a good online shopping experience.
  • Assessing store’s current state to determine which features need to be updates
  • Developing a plan to ensure updates aligned with business goals
  • Backing up store data to avoid data loss incase of any issue
  • Updating the features to their latest version
  • Testing store’s updated features
  • Regularly updating features for security and performance and enhancement

Troubleshooting And Resolving Issues

Have you come across a technical issue that has not been resolved yet? Are your customers frequently reporting the same issues? We help you quickly resolve issues on time to avoid any disruption in business operations.
  • Regularly updating features for security and performance and enhancement
  • Assessing the impact and urgency of identified issues
  • Evaluating its feasibility, time requirements, and impact on overall performance.
  • Selecting appropriate approach
  • Implementing and making necessary adjustments
  • Testing and confirming if the issue is resolved
  • Continuously monitoring and implementing preventive measures

Maintaining And Supporting Third-Party Integrations

Facing issues in managing payment gateways, shipping providers, and customer relationship management tools? Ensure regular update and troubleshoot third-party integrations to ensure compatibility and smooth functioning of your online store.
  • Analyzing the scope of third-party integrations
  • Understanding the integration frequency and requirements
  • Configuring third-party integrations from the backend
  • Testing and verifying integration functionalityTesting & monitoring loading time regularly
  • Implementing real-time data coordination
  • Monitoring and maintaining third-party integrations

Conducting Regular Audits And Quality Assurance

Identify any issues with the eCommerce store such as broken links, technical issues, or security vulnerabilities. Get a detailed audit report with identified areas of improvement for your store's performance.
  • Identifying areas to audit of your online store
  • Developing a testing plan
  • Conducting tests of your eCommerce store
  • Documenting finding and identifying areas of improvements
  • Developing an action to address issues
  • Implementing necessary changes
  • Monitoring store’s performance and repeating auditing process on regular basis

Backing Up And Implementing Disaster Recovery Plan

Safeguard your eCommerce store’s data and ensure minimal downtime in case of unforeseen events. We conduct regular tests and updates to ensure that your business can quickly recover from any disaster.
  • Evaluating the total amount of data the store holds
  • Determining the optimal frequency for data backups (depending on volume, update frequency, and potential impact of data loss )
  • Ensuring regular data backup and secure backend storage
  • Testing to confirm if the backup procedure is functioning correctly
  • Developing comprehensive disaster recovery plans
  • Implementing redundancy and failover mechanisms
  • Providing continuous monitoring and support

Take A Look At How We Helped Our Clients Maintain & Support Their Online Store

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Zen Habitats

Optimized performance for a reptile enclosure manufacturer and seller to resolve page performance issues and enhanced conversion rate from 0.55% to 1.44%.

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Brown Paper Packages

Updated & maintained existing features for a gift box builder company that sells curated gift boxes and enhanced page loading time by 20% to reduce bounce rate.

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Brittfurn

We assisted a Stockholm based furnishings store that sells tailor-made modern furniture, in identifying and resolving technical issues within a span of 2 days.

Group-1000009547-2-1.png

Zen Habitats

Optimized performance for a reptile enclosure manufacturer and seller to resolve page performance issues and enhanced conversion rate from 0.55% to 1.44%.
Group-1000009547-3.png

Brown Paper Packages

Updated & maintained existing features for a gift box builder company that sells curated gift boxes and enhanced page loading time by 20% to reduce bounce rate.

Group-1000009547-4-1.png

Brittfurn

We assisted a Stockholm based furnishings store that sells tailor-made modern furniture, in identifying and resolving technical issues within a span of 2 days.

Need a free consultation to get started with eCommerce maintenance & support?

Talk to an Expert Now

Why Do 200+ eCommerce Business Owners Trust Galaxy As Their Technology Partner For eCommerce Store Maintenance?

Because we helped eCommerce Businesses:

We conducted regular monitoring and maintenance to servers, networks, and other infrastructure components that cause website downtime. We ensured that our clients’ websites remained up and running, preventing lost revenue and damage to their brand’s reputation.
Our regular maintenance and optimization services enhanced website performance, creating a better user experience and potentially increasing conversion rates. We analyzed website performance metrics and made necessary adjustments to improve speed and overall performance.
We conducted ongoing maintenance to ensure that our clients’ eCommerce sites were equipped with the latest features and functionalities. We stayed up-to-date with industry trends and updated site features, resulting in increased user engagement and a better overall shopping experience.
We provided efficient support services to our clients, ensuring that issues were resolved quickly and disruptions to the customer experience were minimized. We resolved issues promptly, maintaining a positive brand reputation and improving customer satisfaction.

Why Do 200+ eCommerce Business Owners Trust Galaxy As Their Technology Partner For eCommerce Store Maintenance?

We helped eCommerce businesses reduce downtime by 80%

We conducted regular monitoring and maintenance to servers, networks, and other infrastructure components that cause website downtime. We ensured that our clients' websites remained up and running, preventing lost revenue and damage to their brand's reputation.

We helped business enhance website performance by 40%

Our regular maintenance and optimization services enhanced website performance, creating a better user experience and potentially increasing conversion rates. We analyzed website performance metrics and made necessary adjustments to improve speed and overall performance.

We helped businesses increase user engagement by 20%

We conducted ongoing maintenance to ensure that our clients' eCommerce sites were equipped with the latest features and functionalities. We stayed up-to-date with industry trends and updated site features, resulting in increased user engagement and a better overall shopping experience.

We have reduced issue resolution time by 25%

We provided efficient support services to our clients, ensuring that issues were resolved quickly and disruptions to the customer experience were minimized. We resolved issues promptly, maintaining a positive brand reputation and improving customer satisfaction.

Reviews & Feedback from Our Customers

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Discuss Your eCommerce Maintenance Requirements With Our eCommerce Expert. Book a Meeting Now!

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Questions You May Have
Without regular maintenance and support, your eCommerce store is at risk of encountering technical issues, which can cause downtime and lost sales. By hiring a maintenance and support service, you can ensure that your store is always up-to-date and running smoothly and that any issues are addressed promptly to minimize the impact on your business.

The frequency of eCommerce maintenance and support will depend on the size and complexity of your online store, as well as your business needs. Some stores may require daily maintenance and support, while others may only need weekly or monthly maintenance.

We provide eCommerce store maintenance and support for a wide range of eCommerce platforms, including Shopify, Magento, WooCommerce, BigCommerce, and more.

The cost of eCommerce maintenance and support will depend on the size and complexity of your online store, as well as the level of support you require. We offer customized pricing based on your specific needs and can provide a quote upon request.

We carefully review and test all software updates and plugin compatibility before applying them to your eCommerce store. This ensures that any updates or changes are made safely and do not cause any issues or conflicts with other plugins or software.